If handled improperly or ineffectively, damage to your reputation can cause your business to fail. For that reason, reputation management is a skill that every burgeoning business owner ought to spend the time to acquire. Staring with the information and guidance presented below is a great way to begin this key process.
Try to make unhappy customers happy. You will show customers you care by turning a bad experience into a positive one. It’s even better when you get to do this on the Internet. Potential customers can see your efforts and will want to work with you.
Set realistic expectations with your customers. If you own a small business, let your customers know when you will respond to their questions. If you cannot answer every question immediately, place a banner saying that all questions will be answered within a certain amount of time, such as within 72 hours.
Monitor the presence you have online. It only takes one negative review to hurt your business. Checking online search results helps you knock it down from the top of the page. Try doing this at least one or two times a month. Continue reading “Simple Reputation Management Tips”